Occidental Costa Cancun Hotel

The Italian restaurant and pool were highlights. But, lack of response to my messages and high charges for additional guests were disappointing.

The quality of service compared to the prices was exceptional, the food was top 3 restaurants and 1 buffet to choose from... we ate well.

Wifi is a shame, but maybe it's a good way to enjoy the holidays... The restaurants are great, but you have to make a reservation to eat there. However, we looked at the existence of free tables all the time... a service to be improved, so that we can choose without having to make a reservation.

Very good hotel

Everything was perfect except the food for those who only eat fish...

Loved the room with a hot tub! 🛁 some things weren't perfect, but the staff made up for it. Drawback: some stuff not working right. 💔

The service and attention of the hotel staff

The quality of the restoration

meals, kindness of staff

The location, the beach next to the access channel to the Marina, the music too loud on the evening of the animation

The beach was amazing, truly relaxing. Dining reservations were a hassle, but the food was worth it. Some noise, but staff were friendly. Activities offered were fun, though maybe not for a quiet getaway. A clean and family-friendly resort with room for improvement.

The staff is really nice and helpful. 3 varied restaurants. Drinks at will. Large swimming pool

Lower case range . Don't trust the pictures. The "standard" rooms are very small and have no balcony, just a mini balconynet.

Personal property that listens and responds quickly

More fresh fruit

The hotel had a few hiccups, like issues with room allocation and overpriced drinks, but the friendly staff and thoughtful surprises made up for it. The location was great and the overall experience was pleasant, with a clean room and attentive service.

Everything was really great, we spent three nights there with friends at the end of our trip to rest.

fact that wifi is not free and total lack of sound insulation. If you want to make excursions do not take with the hotel the prices are exorbitant.

The on-site car rental services and travel agency made it easy to explore nearby attractions. The variety of international dishes at the 4 restaurants exceeded my expectations. I appreciated the hotel's commitment to using environmentally-friendly products, reducing pollution impact.

Star at best. Similar food, staff hospitality.

The pastries were so divine they could make a grown person cry! Plus, attentive staff and a view to die for. The nearby restaurants, like Cocoa Grill & Seafood Restaurante, are a foodie's dream. Cons: The food rotation at the buffet left me hungry for more, and wearing a resort bracelet felt more like a fashion faux pas than a safety feature. Despite these bites, the trip had Cancun vibes galore.

The resort boasts a great room with a balcony and beach bar nearby, perfect for relaxation. The staff are attentive, the breakfast selection is fantastic, and the spacious room features a large walk-in shower. The all-inclusive package includes daily restocking of the minibar and a variety of delicious food options. High marks for cleanliness and helpful staff.

We hit up the best bars and clubs in downtown Cancun, which is super close to the hotel. We also had a wild time shopping at the nearby stores. Plus, we had a total blast swimming with dolphins on the island of Isla Mujeres. It was lit!

It would've been even more epic if the hotel offered more exciting water sports activities for young adults like us.

Had the best time at a hotel in the center! Jacuzzi on the terrace with ocean views was incredible. Staff was so lovely. Would DEFINITELY go back. The place looks even better in person!

Stumbled upon a gem in Zona Hotelera ideal for water sports enthusiasts like me. The inclusive stay allowed for ultimate relaxation, with a fitness center on-site for a guilt-free cocktail by the enormous pool. Walking distance to Avenida Kukulkan for shops and live music—it was a no-brainer. The friendly staff, surrounded by gardens, make it crystal clear: I'll be back!

My recent stay at this hotel was a fantastic experience! So many great things to highlight! the staff was always very pleasant and gave excellent service, both at the bar and dining services. the restaurant, lounge area, and snack bar were amazing, offering a variety of delightful foods to try. the beach access was lovely, and the live entertainment was a fun addition to our evenings. the location is perfect, right next to the xcaret ferry, making it very convenient for exploring the area. the outdoor swimming pool and garden area were stunning, perfect for relaxing and enjoying the sun. the housekeeping was top-notch, and the cleanliness of the hotel was impeccable, making us feel safe and comfortable.

The check-in process could be a bit slow at times, which might benefit from some streamlining.

The hotel's location near downtown Cancun allowed our family to experience the best of the area, from enjoying the beautiful beach to exploring the diverse shopping options. We even took a short trip to the nearby island of Isla Mujeres, where we had a blast trying zip lining, cycling, and swimming with dolphins. There were also numerous water sports available for those looking for a little adventure. Plus, we had a fantastic time playing our favorite sport at the Pok-ta-pok course just 3 km from the hotel.

My wife says that the hotel could improve the entertainment options for kids, as she felt there weren't as many activities specifically tailored for younger guests.

A paradise with beautiful beaches, top-notch fitness center, lively shopping street, and unforgettable all-inclusive experience. The hotel is surrounded by lovely gardens, and the spa is perfect for relaxing.

Moldy and smelly room, disgusting beach, and language barrier with the staff. Definitely not worth my money.

Loved the pool area, got some awesome photos! Had dinner that was spot on, they were always aware of my daughter's allergies, top-notch service! The beach was peaceful, and despite a boat issue, it felt private and calm. Staff rocked, especially Carmen at the pool and Felipe at the Mexican restaurant, they were so cool! The only hiccup was the hassle to book dinner reservations, had to deal with some pushy Concierge staff, but it didn't ruin the fun! 🌴

The maids did a great job cleaning my room daily, and I hardly even noticed they were there. The waitstaff were super pleasant, and dinner at every restaurant was absolutely delicious! The desserts in the buffet, although not extensive in options, were fresh and not too sweet, which was nice. The property was lovely and well-maintained, the staff were fantastic, and overall, the vibe and service made my stay enjoyable! 🙂

The hotel had a great location with access to a beautiful beach. We loved being able to walk out and enjoy the sun and sand. the staff were friendly and always willing to help. the pool area was clean and well-maintained, and it was a great place to relax. We also enjoyed the delicious food at the themed restaurants, especially the seafood and Mexican options.

The buffet restaurant could use some improvement. the food was mediocre and lacked flavor.

It was conveniently close to downtown, making it easy to access various attractions like the ferry to Isla Mujeres and the beautiful Catholic Church. The staff provided excellent service and attention, and the beach area was clean and perfect for a relaxing swim. The daily entertainment activities were enjoyable, and the resort felt like a second home due to the friendly staff.

Amazing oceanfront room. Great all inclusive drinks. Convenient location. Friendly staff.

Nothing to complain about at all.

During my recent business trip, I had the opportunity to stay at Occidental in Cancun, a hotel chosen by my director. The enormous swimming pool with a water fountain in the center and the sun loungers available on the beach opposite were some of the outstanding features. The pool area provided a relaxing environment with ample space for sun loungers both in and out of the water, allowing me to soak up the sun in comfort. The beach-side sun loungers offered a perfect spot to enjoy the beautiful views while unwinding.

Loud boat near the hotel.

My partner and I recently stayed at Occidental in Cancun for a week-long vacation. The buffet exceeded our expectations and the staff were incredibly friendly. We loved the bar area with its big screen for sports enthusiasts, and the entertainment provided throughout the day and night was top-notch. The powerful shower and comfy bed made for a relaxing stay.

I do recommend this hotel.

Location was great, with easy access to the beach and nearby attractions. the room size was good, and the balcony provided a nice place to relax and watch the pool activities. the buffet desserts were tasty and not overly sweet.

The staff was rude and seemed to prioritize tips over service. the rooms had a moldy smell and were outdated.

Exceptional service, delicious food, beautiful beach, great entertainment, friendly staff.

Nothing it was perfect.

The beach view from my room was amazing, and the staff made my stay special. The breakfast had a great selection and the room was spacious with a walk-in shower. However, the loud music from the pool was bothersome and the food options lacked variety. Despite this, the location near the ferry to Isla Mujeres was convenient.

Outstanding Views: The hotel's setting resembled a sun-dappled dreamscape, inviting guests to soak up the sun in comfort like tropical royalty. The views of Linda Beach were simply jaw-dropping, turning every moment into a picture-perfect postcard.

Limited Restaurant Choices

The 2x2 rooms at Occidental Costa Cancun were perfect for my family. The connecting rooms allowed us to stay together while still having enough space for everyone to feel comfortable. It made our vacation feel even more special.

The room service can be a bit slow at times, but it wasn't a big deal.

Great food options, friendly staff at the bar, and well-maintained facilities. Easy to navigate with welcoming common areas. Smooth check-in and check-out process.

Our stay at this hotel was amazing! The location was perfect, just a short walk to the center of the roped off water area and with stunning views of the beach. The rooms were clean and comfortable, with spacious bathrooms. The staff was incredibly friendly and accommodating, always ready to help. The breakfast options were delicious and the restaurant offered a variety of tasty dishes. We also enjoyed the facilities, including the bar and the beautiful pool area.

The WiFi was not free and had a weak signal.

We loved staying at this hotel! The location was perfect as we were able to easily catch the ferry to the nearby island, where the crystal clear water was simply amazing. The staff here were so friendly and accommodating, always ensuring that we had everything we needed. The room was spacious and comfortable, and the amenities like the tea and coffee facilities, in-room safe, and flat-screen TV made our stay even better. We especially enjoyed the spa and wellness center, where we were able to relax and rejuvenate while enjoying the services provided. we had a fantastic experience here and would definitely recommend it to families looking for a great vacation spot.

We highly recommend this hotel to families as we had a wonderful experience here with amazing staff and excellent amenities.

The staff were excellent and the hotel itself was clean. They offered a variety of activities that were entertaining, and the outside options provided by the hotel were good value and fun. the grounds were well kept and the pool area was always tidy. the staff went above and beyond to help me retrieve my son's forgotten glasses. They also accommodated our request for extra beds. I was impressed with the staff, food, service, and location of the hotel. the meals prepared by chefs Alberto Tuyub and Daniel Luna were the best I've had in a resort, and Augusto Guzman provided excellent customer care. Wilberth Oxte also took great care of us at the Mexico Lindo restaurant. We were welcomed to our clean room with a stocked mini fridge and the air conditioning on. the hotel even set up a lovely greeting with towel swans, flower petals, and a bottle of champagne. I appreciated the convenience of everything being within easy reach on the resort, and the staff were friendly and helpful throughout our stay. the buffet food had a good variety of options and the reserved dinner spots were perfect for a special evening with delicious specialties. As someone with a gluten allergy, I was pleased to find plenty of naturally gluten-free options available.

Nothing that I didn't like.

We absolutely loved our stay at this luxurious 4-star hotel. The location couldn't have been better, right next to the pier where the ferry to Isla Mujeres starts. It was so convenient to hop on the ferry and explore the beautiful island. The service at this hotel was top-notch, with friendly staff that always went above and beyond to make us feel welcome. Our room was amazing, with all the amenities we could ask for including air conditioning, mini-bar, and a comfortable sitting area. The hotel also had a lovely garden area where we could relax and enjoy the beautiful weather. The dining options were fantastic, with a restaurant that served delicious meals and a bar that offered tasty drinks. We were always impressed with the excellent service and the joyful attitude of the staff at the bar and dining services. The leisure facilities at this hotel were outstanding, with a spa and wellness center, sauna, swimming pool, and jacuzzi. We thoroughly enjoyed our time at the beach, with easy beach access and the availability of sun loungers and beach umbrellas. our experience at this hotel was exceptional, and we would highly recommend it.

We highly recommend this luxurious 4-star hotel to our friends.

Staff were AMAZING - friendly and accommodating. Fresh coconut from the tree was mind-blowing. Oceanfront room with hot tub and terrace was jaw-dropping. All-inclusive drinks at bars and restaurants were super. Lots of games and activities.

I chose Occidental for its proximity to Playa Langosta, which I was eager to visit. I was pleasantly surprised by the complete all-inclusive program and environmentally-friendly products. The cuisine at the 4 restaurants and variety of dishes catered to every guest's palate.

Narrow beach, unclear water due to nearby ferry dock.

Had a great time at the hotel! the food and drinks were delicious, and we especially enjoyed the 24h bar with its bar food and drinks. the staff was always friendly and the rooms were spacious with balconies. the gym was also a decent size. the hotel's beautiful structure and the night shows were enjoyable. a recommendable experience!

Couldn't stay longer 😞

The hotel's decoration had a charming and elegant ambiance, with comfortable seating areas perfect for a senior like me to relax and enjoy the surroundings. The general areas were well-maintained and easily accessible for senior people, making it effortless to move around and explore. I particularly appreciated the thoughtful design that catered to the needs of mature guests, ensuring a comfortable and pleasant stay.

I would ask for a better vacation experience for senior people if the children of the staff were more considerate and attentive to the specific needs of older guests.

Great location, friendly staff, and impressive entertainment. Delicious food and drinks, along with well-maintained facilities overall. Special recognition for the amazing service from the two exceptional staff members from the restaurant. The show was particularly memorable. Beautiful sand and beach.

The hotel had everything we needed, great for families and had a lot of fun. Staff was exceptional and very friendly. Room was spacious and the food was good. All-inclusive perks and a 24-hour snack bar were nice. The hotel is located in front of the beach.

Felt at home, staff was very accommodating and helpful.

The room had air conditioning and warm water, plus a nice balcony to relax on. The nightly shows were enjoyable and could be seen from the balcony. Getting to Isla Mujeres was convenient with the ferry ticket center nearby. The bus stops were just a quarter block away for exploring the city. The beach area offered a view of old buccaneer ships. The desserts in the buffet were fresh and not overly sweet. The staff, especially the waiters and cleaning crew, were delightful and accommodating. excellent staff service, great location, and a variety of entertainment options make this resort a wonderful choice for a vacation.

I would be happy to recommend this hotel.

I always return for the comfort, friendly staff, and useful tips. With Wi-Fi, pool, beach access, and more, it suits me perfectly. The first stay's taxi help was memorable. I'm coming back for a romantic escape.

Location is great! I recently stayed at Occidental Costa and the location was absolutely fantastic. It was conveniently situated near all the major attractions and had stunning views of the surrounding area. I couldn't have asked for a better location.

I did experience a few drawbacks during my stay. the breakfast options didn't meet my personal preference for an English-style breakfast.

The hotel offers a variety of food options and friendly staff. The pool and nightly shows were enjoyable for family bonding. Despite challenges with dinner reservations, the restaurant experience was delightful. The beach area felt limited, but relaxation options like the spa and outdoor swimming pool were rejuvenating. Nearby landmarks like Bungee in Cancun and Mercado 28 added cultural depth to our stay, enhancing family memories.

I had a fantastic stay in this hotel. The hotel facilities were amazing. I loved the fact that it was on the ocean and had a beach bar and palm trees around to provide shade. The breakfast was delicious and had a wide variety of food to choose from. Plus, the staff was super friendly, which made me feel right at home. I also appreciated the location next to the ferry port, since I was interested in exploring nearby islands.

Everything was spot on.

We enjoyed the wide range of activities available to us during our stay at Occidental Costa. The nightly shows were entertaining and the beach access was convenient. Despite a minor issue with the room, we were pleased with our experience overall. I would recommend this hotel.

the hotel was clean and well located. it's close to the center and the Embarcadero. the staff was friendly and attentive. the beach - while not the most beautiful - is calm and good for families.

Couldn't recommend more.

The hotel stands on a beautiful sandy beach that provides guests with an opportunity to engage in water aerobics and relax by the shore. the hotel is conveniently located close to a bridge, offering guests access to a fantastic calm beach by the harbor. The rooms are clean and comfortable, with a well-maintained bathroom and excellent service. Breakfast is delicious with a wide variety of options. The hotel offers fabulous bars, friendly staff, and an incredible entertainment show each night.

Some guests have reported being victims of theft in their rooms.